FAQ

We’ve put together some of the most common questions we get from customers.
If you can’t find your answer here, feel free to reach out — we’re always happy to help.

📧 Email: mynixashop@gmail.com
📞 Phone: +1 (936) 202-3553

1. Where do you ship from?

All orders are shipped directly from our warehouse in Dallas, Texas, USA.
We handle each order with care to make sure it arrives safely and on time.

2. Do you offer free shipping?

Yes! We offer free shipping on all U.S. orders — no minimum purchase required.

3. How long does shipping take?

We process all orders within 1–2 business days (Monday to Friday).
Once shipped, delivery usually takes 2–4 business days, depending on your location.

You’ll receive a tracking number via email as soon as your order ships.

4. How can I track my order?

Once your order is on its way, you’ll receive a tracking link by email.
Click it anytime to see the latest updates from the carrier.

5. What is your return policy?

We accept returns within 30 days of delivery — completely free of charge.
There are no restocking fees, and no final sale items.

Items must be in their original condition, unworn, and with all tags attached.
To start a return, email us at mynixashop@gmail.com with your order number.

6. Can I exchange my item?

Yes, absolutely.
If you’d like a different size, color, or style, we’re happy to offer an exchange once your original item is returned.

7. My item arrived damaged or incorrect — what should I do?

We’re really sorry about that!
If you received a damaged, defective, or wrong item, please contact us right away at mynixashop@gmail.com with your order number and a photo of the issue.
We’ll send a replacement or issue a full refund immediately.

8. Can I cancel or change my order after placing it?

If you need to change or cancel your order, please contact us within 12 hours of placing it.
After your order has been shipped, we can no longer make changes.

9. What payment methods do you accept?

We accept all major payment options, including:

Visa
MasterCard
American Express
Discover
Apple Pay

All payments are securely processed to protect your information.

10. How can I contact Mynixa?

You can reach our support team by:

Email: mynixashop@gmail.com
Phone: +1 (936) 202-3553
Or by visiting our Contact Us page to submit a quick message.

We typically respond within 24 hours on business days.

11. Do you offer discounts or promotions?

Yes, we occasionally run special offers and promotions!
Follow us on social media or sign up for our newsletter to stay updated on new drops, sales, and exclusive discounts.

12. Is Mynixa a U.S.-based brand?

Yes — Mynixa is proudly based in Dallas, Texas, serving streetwear lovers across the United States with fast shipping and local support.